Plans and Pricing

Hoop.la is a hosted "software as a service" (SaaS) application. Never worry about installing any software or managing equipment. All plans feature unlimited bandwidth and disk space.
Essential
From $2,599/month
billed annually
$7,500 setup fee
The core platform, with standard terms.
15 Admins
 
 
Enterprise
From $4,950/month
billed annually
$15,750 setup fee
The complete platform, with the most flexibility.
Unlimited Admins
Premium Features
Exclusive Add-On Options
  Essential Enterprise
Monthly Usage Fee
(billed annually)
$2,599/month (Tier 1 Usage)
$4,950/month (Tier 1 Usage)
Setup Fee $7,500 $15,750
Contract Term 1 Year 2 Years
Service Level Agreement (SLA) 99.5% 100%
Contract Language No Changes Allowed Negotiable
Plan Limits
Members
Private Site: Tiered Usage Limit
Public Site: No Limit
Private Site: Tiered Usage Limit
Public Site: No Limit
Monthly Page Views
Private Site: No Limit
Public Site: Tiered Usage Limit
Private Site: No Limit
Public Site: Tiered Usage Limit
Admins 15 Unlimited
Maximum Chat Participants 500 1,500
Premium Features
API Access Not Available
Customizations Permitted Not Available
QA Environment Not Available
Recommendation Engine Not Available
Templates Not Available
Pre-Launch Support
RightStart 3 hours 9 hours
Online Training Not Available 2 hours
Optional Add-Ons
Single Sign-On (SSO) $5,000 one-time fee (Essential or Enterprise)
Mobile Apps $900/month plus $5,500 setup fee
Premium Security Not Available $4,500/month plus $7,500 setup fee
Multi-Site Not Available $3,750/month for unlimited sites
plus $3,500 setup fee per site
International Data Center Not Available $2,300 per month per non US data center, plus a $10,750 one-time setup fee per non US data center, plus a 17% premium on the usage fee.

Note: you will receive a credit of $1,800 per month and $5,000 in one-time setup fees if you include the Premium Security add-on.
Remove Our Branding Not Available $750/month
Optional Support Packages
Webinar (1 Hour) $1,000
Webinar (3 Hours) $2,500
On-Site Training (4 Hours) $4,500 (US/Canada) or $6,500 (Worldwide)
White Glove Support $999/month


Notes

  • All recurring fees assume annual prepayment. If paying month-to-month, there is a 15% premium.
  • Our professional services rate is $200 per hour. This is required for support that requires hands-on assistance.
  • Discount for certified non profits: 10% on all recurring fees (excludes one-time and setup fees).

Frequently Asked Questions

Do I need to pay for a year in advance?
All pricing assumes that you pay for a year in advance. We find that that ensures a higher level of commitment. Your long-term success is important to us and we've found that this increases the chance for positive outcomes. You may optionally pay on a monthly basis, but we apply a 15% premium on recurring fees in that case.
Do we need to purchase one of the optional support packages?
No, though we do hope you consider at least one of them. We love helping our customers succeed, and we're confident that your community will be positively impacted if you retain our ongoing, managed support.
There are a lot of features. Do I have to use them all?
No, you don't. You can easily disable/hide the features you don't need. If you just want to run a forum, disable all of the other modules. If you just want a blog, disable everything but the blog, etc.
Can I run my site on my own domain?
Yes, nearly all of our customers use their own domain or subdomain. Setting that up is simple. Just follow the instructions in the Custom Domain Guide, which you'll find in your site control panel. You can also set up SSL for your site (just provide us with the secure certificate information), if you are on a Business or Enterprise plan.
Can you import my data from my existing site?
Most likely, yes. Just tell us what platform you are using and we'll give you a quote. Most of the time this will be a very affordable, flat rate. Tell us what you need on our support site.
If I want to leave, can I export my data?
Yes, you can. We include a built in member export function. If you want to export your content too, it's a manual process right now (you'll need to send us a request at https://www.socialstrata.com/support/topics/hoopla).
Are there any overage fees?
The only possible overage fee would apply for PUBLIC communities who exceed their monthly page view limit. We charge $1.50 per thousand page views over the limit, in that case.
Can you help set up my site for me?
Yes, all plans include a complimentary "RightStart" service to provide you with hands-on assistance with your initial set-up. We also offer optional Managed Services, if you would like to partially or completely manage your site or provide community management services.
Can I add my own features to Hoop.la?
Enterprise customers have the ability to add application-level customizations. All customization requests are subject to approval. A customization quote will be provided.
Do I need any technical knowledge to use Hoop.la?
Absolutely none. No software to install, no servers to maintain. No coding required to change your themes.

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