Hoop.la is an enterprise, hosted "software as a service" (SaaS) online community platform.
Receive free software upgrades for the life of your contract. There are no bandwidth or disk space/storage limits. All of our pricing is completely transparent, available for the world to see! See the price breakdown below.
1 : Choose Your Usage Tier
Private sites have a member limit, but include unlimited page views, while public sites have a monthly page view limit, but allow for an unlimited number of members.
Member Limit (Private Site)
Monthly Page View Limit (Public Site)
Monthly Usage Fee
Higher tiers available upon request.
Public sites that exceed the monthly page view limits are subject to an overage fee of $1.50 per thousand page views over the limit. Private site member limits are hard limits, however, and thus overage fees are never applied. Note that there is a limit of 1,500 concurrent chat event/room participants (across all active chats).
2 : Choose Your Ongoing Support Plan
Prior to initial launch, you will receive 9 hours of RightStart (hands-on) assistance configuring your site, as well as 2 hours of online training. Those are included at no additional cost, regardless of the support plan you choose.
Unlimited Online Basic Support Next business-day response guarantee. Does not include professional services.
Emergency Hotline For unplanned site downtime events.
Yearly Onsite Training and Consultation Up to 4 hours of training each year in your office.
White Glove Maintenance Hands-on assistance with making changes to your site via the Hoop.la control panel. Tell us what you need done and we will do it for you.
hours per month
hours per month*
hours per month*
* Unused hours do not rollover month to month.
3 : Choose Optional Add-Ons
Single Sign-On (SSO)
No charge, assuming using one of our supported integrations (SAML 2.0 or OpenID 2.0). Includes up to 10 hours of assistance by Social Strata. Other integration types supported, but require a cost quote.
Remove Our Branding
International Data Centers Host your site in data centers outside the United States.
Monthly fee equal to greater of 30% of usage fee OR $1,600 times the number of unique data centers (outside of the US) being utilized. In addition, there is an additional setup fee of $1,500 for each site hosted in a non US data center.
Multi-Site Set up more than one unique Hoop.la site for your company. Reselling not permitted.
$2,750/month for unlimited sites, plus $5,000 setup fee per site added. Usage aggregated across all sites. All sites must be of same type (public or private).
Total Data Encryption All content and member data is encrypted in the database.
$1,950/month plus $2,500 setup fee.
HIPAA Compliance Site hosted in HIPAA-compliant data center, BAA can be signed. For US hosting only.
$3,500/month plus $5,000 setup fee, plus 20% premium on all usage fees. Note: Total Data Encryption is included at no additional cost.
4 : Setup Fee
The initial, one-time setup fee for Hoop.la is $19,750. That fee includes all initial setup fees for the account- including the costs to setup your site(s) in our data centers, assist you with SSO (assuming you are using one of our supported SSO integrations), provide up to 9 hours of hands-on RightStart assistance configuring your site for the first time, and up to 2 hours of online training.
There may be other setup fees associated with optional add-ons you include on your account.
All recurring fees assume annual prepayment. If paying month-to-month, there is a 15% premium.
Our professional services rate is $200 per hour. This is required for support that requires hands-on assistance.
Discount for certified non profits: 10% on all recurring fees (excludes one-time and setup fees).
2-Year Term · 100% Uptime Guarantee · QA Site Included
All pricing assumes that you pay for a year in advance. We find that that ensures a higher level of commitment. Your long-term success is important to us and we've found that this increases the chance for positive outcomes. You may optionally pay on a monthly basis, but we apply a 15% premium on recurring fees in that case.
How does the Annual Training work?
Once per contract year, we will schedule a time to meet with you at your office. During that meeting, a Social Strata representative will provide training or consultation to suit your needs. This can be used for training on new features, assistance with improving the community experience, etc. It's our way of ensuring that you are always up-to-date with Hoop.la's benefits. There will be no additional charge for this meeting, which can last for up to four hours per visit.
There are a lot of features. Do I have to use them all?
No, you don't. You can easily disable/hide the features you don't need. If you just want to run a forum, disable all of the other modules.
If you just want a blog, disable everything but the blog, etc.
Can I change the way things look?
Can you import my data from my existing site?
Most likely, yes. Just tell us what platform you are using and we'll give you a quote. Most of the time this will be a very affordable, flat rate. Tell us what you need on our support site.
Yes, you are free to use our API. Just request that API access be enabled for your site.
Can you help set up my site for me?
Yes, all plans include a complimentary "RightStart" service to provide you with hands-on assistance with your initial set-up. We also include 2 hours of online training to help you get your staff up to speed when you launch.
Can I add my own features to Hoop.la?
Yes, you have the ability to add application-level customizations. All customization requests are subject to approval. A customization quote will be provided.
Do I need any technical knowledge to use Hoop.la?
Absolutely none. No software to install, no servers to maintain. No coding required to change your themes.