Blogs
Create beautiful content with Hoop.la blogs. Blog posts can be featured, marked as premium, organized into collections, tagged, saved as drafts, and controlled via permissions.
Feature Blog Posts
Showcase your best blog posts by featuring them.
Organize Into Collections
Each blog post can be associated with any number of collections. Tags can also be applied to blog posts for more granular categorization.
Save and Share
Save your blog posts as drafts until you are ready to publish. Or schedule your post for a future publication date. And when you do publish, you and your readers can easily share your post via email or major social networks.
Blogs
UBB Forum
Our company invented the modern message board nearly two decades ago, when we created the Ultimate Bulletin Board (UBB). Our latest reinvention of forums is UBB Forum, which is included in Hoop.la's community platform at no additional cost.
Forums
Unlimited Categories and Forums
Create any number of forums and categories to segment your topics the way you want.
Embed Photos and Videos
Attached photos and videos can be embedded in posts. And of course the WYSIWYG editor makes it easy to compose.
Manage Topics
Move topics from one forum to another. Apply tags. Close topics to prevent new replies. Moderate content on your terms.
Per Forum Permissions
Configure unique permissions per forum. This allows you to make certain forums private, for instance, or to control who can post to others.
For more on UBB Forum, watch this video.
Clips
With Clips, your community can upload media of all kinds- photos, videos, audio files, and documents.
Feature Clips
Showcase your best clips by featuring them.
Organize Into Sets
Each clip can be associated with any number of sets. Tags can also be applied to clips for more granular categorization.
View By Type
You can view clips by each type (photos, videos, audio, files) or view them as sets.
Like, Comment, and Share
Clips can be liked, commented on, and shared via email or the major social networks.
Clips
Calendar
With the built-in calendar, you can post events for the community.
Clips
Google Maps Integrated
If a complete address is included with the event, a Google Map link will be provided.
RSVPs Supported
Community members can indicate whether they intend to attend each event.
Import Calendars
Admins can import existing calendars.
Subscribe
Users can subscribe to the community calendar.
Chat Rooms and Events
Chat rooms and chat events bring live conversation to your community. Chat rooms are static places that your members can drop in on anytime, while chat events are scheduled and designed to be focused on a topic or featured guest.
Rosters
See who is viewing the chat while it is active.
Schedules
Chat rooms can have scheduled "open" hours, while chat events must always have a scheduled date and time.
Event Moderation
Chat events can be moderated so that each post is reviewed before being posted.
Upload Photos
Photos can be uploaded to chats.
Kick Users
Moderators may kick misbehaving participants out of chats.
Chat
QuestionShark
QuestionShark is our Customer Support platform. It's a standalone service, but also available as a paid add-on for Hoop.la. Allow your customers to post support inquiries and let your Support Reps track and manage them to ensure customer satisfaction with your products and services.
QuestionShark
Support Topics
Customers can submit questions, issues, suggestions, tips, compliments, and more as a way of seeking assistance and providing feedback.
FAQs
Provide answers to the most common questions for your products/services.
Documentation
Upload or link to all of your product documentation.
Real-Time Updates
You and your customers receive real-time updates on support topics when someone is composing a reply or when their has been new activity on the topic.
Efficient Management
QuestionShark goes beyond status markers and lists to make life easier for your Support Reps. Your reps can post whispers that only they can see on topics, to have a rep-only conversation that can both reduce close times and lead to higher levels of customer satisfaction. Topics can also be forwarded amongst reps seeking assistance internally.

For more on QuestionShark, watch this video.
Widgets
With so much content that can be created, it is crucial that you can feature it properly throughout your community or even on outside sites. Hoop.la's widgets are flexible and embeddable on other sites.
Widgets
Configurable
There are many ready-made widgets built into Hoop.la. You can customize each widget and drag and drop to place where you want.
Emdeddable
Most widgets can be embedded on other sites by simply copying and pasting some embed code. This is great for promoting your community content on other sites.
Custom Widgets
You can bring outside content into your community using custom widgets. Any HTML code can be applied, including Flash and javascript.
Unique Per Content Module
You can create unique widget sets for each content module on your community. Thus, you can have one set of widgets for your forums and another for your blog.
Groups
With groups, you can create an unlimited number of sub-sites within your primary Hoop.la site. Groups can be marked as public, private, or hidden. Groups are available as a plan add-on (carrying an additional fee).
Group Membership
Each group has its own membership (as a subset of your main community).
Distinct Content Modules
Groups have their own content and group admins control what content they want to support within the group. So they can disable blogs, for instance, or chats, if they prefer.
Permissions
Each group has its own distinct set of permissions for controlling activity within the group.
Directory
The group directory lists all public and private groups on the site.
Groups
Dialogs
Dialogs are private messages between two or more community members.
Widgets
Private Conversations
When you create a new dialog, you choose exactly who will participate in the conversation and only the participants can view or post to the topic.
Media-Ready
Any files can be attached to dialog posts, including photos, videos, audio files, and documents.
Alerts
When you have a new dialog message, the Dialogs button on the site will display an indicator. By default, you will also be sent an email notification.
Activity Streams
Track new activity site wide, within a group, or per person on their profile page.
Site and Group Activity
There is a site-wide activity stream, as well as streams per group, for tracking new posts on the site, new likes, new members, etc.
Personal Streams
Each member profile has its own activity stream, so that you can easily see what each member has been up to recently.
Activity Stream Widget
Showcase new activity by using the built-in Activity Stream widget.
Activity Streams
Mobile Ready
Hoop.la has a mobile interface that is used automatically whenever someone tries to access your site via a mobile browser. User can still toggle over to the standard interface, however, if they prefer.
Widgets
No Downloads Required
The mobile interface requires no application downloads. Anyone who accesses your Hoop.la site using a mobile browser will see the mobile-optimized version. Note that iPads do not use the mobile interface, because the standard interface works beautifully at that dimension.
Cross-Platform
Because the mobile interface is delivered via a regular mobile browser, it works well on all major mobile platforms, including iOS and Android.
Skinnable
Hoop.la offers mobile themes, as well, so you can customize the look and feel of the mobile interface. You can also apply a custom header and footer, as well as customize wording and images.
Your Brand, Your Configuration
It's easy to skin Hoop.la to match your brand. And you can also collect whatever profile information you like, modify the navigation menu, and create permission groups to determine exactly who can do what.
Themes and Custom CSS
The built-in theme system allows you to customize the look and feel without any HTML knowledge, but the support for Custom CSS (and Custom HEAD fields) allows you to control things on a deeper level.
Modular Design
Though one of the hallmarks of Hoop.la is how integrated everything is, you can easily control which content modules you want to support on your site, through an easy-to-use online control panel.
Permissions
You can assign specific permissions for all of your members or for specific permission groups that you create. This allows you the ultimate in flexibility in determining exactly who can do what in your community.
Customizable Images and Text
Through the innovative "Wordlets" system, you can easily replace our stock text with your own. You can also replace our stock images with your own.
Activity Streams
Participation and Social Hooks
Comments are supported for all content types, as is "liking," a means for users to indicate their appreciation or agreement with content. In addition, Hoop.la integrates with many major social networks.
Social Participation
Commenting
Your community members can freely post comments to content. These comments fuel the growth and affinity for your community.
Likes and Sharing
Sometimes a comment is overkill and a simple "like" indicates community approval. And valuable (public) content is easily shared with others outside of the community to help drive more interest and traffic.
Socially Connected
Through integrations with Facebook, Twitter, Google, Yahoo, Foursquare, and more, your community members can sign in via those services (if you want to allow it) or even share their content from those social networks on their profiles.
Total Control
Whether your site is completely private or unabashedly public, you always have powerful tools available to help you manage your content and membership.
Registration Moderation and Banning
You can enable registration moderation to approve new members each time they join, if you like. For already-approved members, you can also apply admin-accessible member notes for tracking and noting actions or ban problem members entirely. You can also enable CAPTCHA if you have an issue with bot registrations.
Content Moderation
Set unique moderation rules to review content that you think you need to keep an eye on. Moderation rules can have triggers based on specific members, keywords, and other parameters. You can also set up a censor list, if you want to explicitly prevent certain words from displaying on your site.
Automatic Comment Spam Protection
Comment spam has become a huge problem. Hoop.la Automatic Comment Spam detection can help identify spam posts automatically, giving the ability to have such posts deleted automatically or sent to the moderation queue for review.
Management
Plus...
Google Analytics
Get detailed usage stats via the integration with Google Analytics.
Premium Memberships
Hoop.la's turnkey premium membership service allows you to customize your own set of premium features and charge your own fee. Any piece of content on your site can be marked as premium in one click, as well. No merchant account required.
Nothing To Install Or Maintain
Hoop.la is a SaaS (software as a service) application. That means that it is completely hosted by us. You never have to install any software, purchase any equipment, or worry about maintenance of any kind.
Single Sign-On (SSO)
Already have your own membership database, no problem! Hoop.la supports Single Sign-On for integrating with your existing database.
Business Features
Hoop.la Pro is designed for any organization that considers its community mission-critical. Pro offers sandboxed environments, service level agreements, advanced support, and other options, including SSL, application-level customization, and access to an account manager.
Custom Pages
With Custom Pages, you can add static HTML pages to your community.