Customers can submit questions, issues, suggestions, tips, compliments, and more as a way of seeking assistance and providing feedback.
Provide answers to the most common questions for your products/services.
Upload or link to all of your product documentation.
You and your customers receive real-time updates on support topics when someone is composing a reply or when their has been new activity on the topic.
QuestionShark goes beyond status markers and lists to make life easier for your Support Reps. Your reps can post whispers that only they can see on topics, to have a rep-only
conversation that can both reduce close times and lead to higher levels of customer satisfaction.
Topics can also be forwarded amongst reps seeking assistance internally.