Feature Blog Posts
Showcase your best blog posts by featuring them.
Organize Into Collections
Each blog post can be associated with any number of collections. Tags can also be applied to blog posts for more granular categorization.
Save and Share
Save your blog posts as drafts until you are ready to publish. Or schedule your post for a future publication date. And when you do publish, you and your readers can easily share your post via email or major social networks.
Unlimited Categories and Forums
Create any number of forums and categories to segment your topics the way you want.
Embed Photos and Videos
Attached photos and videos can be embedded in posts. And of course the WYSIWYG editor makes it easy to compose.
Move topics from one forum to another. Apply tags. Close topics to prevent new replies. Moderate content on your terms.
Per Forum Permissions
Configure unique permissions per forum. This allows you to make certain forums private, for instance, or to control who can post to others.
Showcase your best clips by featuring them.
Organize Into Sets
Each clip can be associated with any number of sets. Tags can also be applied to clips for more granular categorization.
View By Type
You can view clips by each type (photos, videos, audio, files) or view them as sets.
Like, Comment, and Share
Clips can be liked, commented on, and shared via email or the major social networks.
Google Maps Integrated
If a complete address is included with the event, a Google Map link will be provided.
Community members can indicate whether they intend to attend each event.
Admins can import existing calendars.
Users can subscribe to the community calendar.
Per Survey Permissions
Each survey has its own configurable permissions for who can take it and who can view results. You can even control when survey results can be viewed (anytime or only after taking the survey).
Surveys can be single question or contain multiple questions.
Set Optional End Time
Is your survey time-sensitive? No problem! Set a specific date and time when the survey can no longer be taken.
Make your surveys come alive by representing answers with images, if you like.
Allow your respondents to write-in their own answers.
Easily embed your survey on other websites.
Use survey widgets to showcase your widgets on your community.
See who is viewing the chat while it is active.
Chat rooms can have scheduled "open" hours, while chat events must always have a scheduled date and time.
Chat events can be moderated so that each post is reviewed before being posted.
Photos can be uploaded to chats.
Moderators may kick misbehaving participants out of chats.
Customers can submit questions, issues, suggestions, tips, compliments, and more as a way of seeking assistance and providing feedback.
Provide answers to the most common questions for your products/services.
Upload or link to all of your product documentation.
You and your customers receive real-time updates on support topics when someone is composing a reply or when their has been new activity on the topic.
QuestionShark goes beyond status markers and lists to make life easier for your Support Reps. Your reps can post whispers that only they can see on topics, to have a rep-only conversation that can both reduce close times and lead to higher levels of customer satisfaction. Topics can also be forwarded amongst reps seeking assistance internally.
There are many ready-made widgets built into Hoop.la. You can customize each widget and drag and drop to place where you want.
Most widgets can be embedded on other sites by simply copying and pasting some embed code. This is great for promoting your community content on other sites.
Unique Per Content Module
You can create unique widget sets for each content module on your community. Thus, you can have one set of widgets for your forums and another for your blog.
Each group has its own membership (as a subset of your main community).
Distinct Content Modules
Groups have their own content and group admins control what content they want to support within the group. So they can disable blogs, for instance, or chats, if they prefer.
Each group has its own distinct set of permissions for controlling activity within the group.
The group directory lists all public and private groups on the site.
When you create a new dialog, you choose exactly who will participate in the conversation and only the participants can view or post to the topic.
Any files can be attached to dialog posts, including photos, videos, audio files, and documents.
When you have a new dialog message, the Dialogs button on the site will display an indicator. By default, you will also be sent an email notification.
Site and Group Activity
There is a site-wide activity stream, as well as streams per group, for tracking new posts on the site, new likes, new members, etc.
Each member profile has its own activity stream, so that you can easily see what each member has been up to recently.
Activity Stream Widget
Showcase new activity by using the built-in Activity Stream widget.
No Downloads Required
The mobile interface requires no application downloads. Anyone who accesses your Hoop.la site using a mobile browser will see the mobile-optimized version. Note that iPads do not use the mobile interface, because the standard interface works beautifully at that dimension.
Because the mobile interface is delivered via a regular mobile browser, it works well on all major mobile platforms, including iOS and Android.
Hoop.la offers mobile themes, as well, so you can customize the look and feel of the mobile interface. You can also apply a custom header and footer, as well as customize wording and images.
Themes and Custom CSS
The built-in theme system allows you to customize the look and feel without any HTML knowledge, but the support for Custom CSS (and Custom HEAD fields) allows you to control things on a deeper level.
Though one of the hallmarks of Hoop.la is how integrated everything is, you can easily control which content modules you want to support on your site, through an easy-to-use online control panel.
You can assign specific permissions for all of your members or for specific permission groups that you create. This allows you the ultimate in flexibility in determining exactly who can do what in your community.
Customizable Images and Text
Through the innovative "Wordlets" system, you can easily replace our stock text with your own. You can also replace our stock images with your own.
Your community members can freely post comments to content. These comments fuel the growth and affinity for your community.
Likes and Sharing
Sometimes a comment is overkill and a simple "like" indicates community approval. And valuable (public) content is easily shared with others outside of the community to help drive more interest and traffic.
Through integrations with Facebook, Twitter, Google, Yahoo, Foursquare, and more, your community members can sign in via those services (if you want to allow it) or even share their content from those social networks on their profiles.
Registration Moderation and Banning
You can enable registration moderation to approve new members each time they join, if you like. For already-approved members, you can also apply admin-accessible member notes for tracking and noting actions or ban problem members entirely. You can also enable CAPTCHA if you have an issue with bot registrations.
Set unique moderation rules to review content that you think you need to keep an eye on. Moderation rules can have triggers based on specific members, keywords, and other parameters. You can also set up a censor list, if you want to explicitly prevent certain words from displaying on your site.
Automatic Comment Spam Protection
Comment spam has become a huge problem. Hoop.la Automatic Comment Spam detection can help identify spam posts automatically, giving the ability to have such posts deleted automatically or sent to the moderation queue for review.
Pro plans can enable Advanced Reporting to track community health, identify leading content and members, and prepare member activity reports. Google Analytics is also supported.
Hoop.la's turnkey premium membership service allows you to customize your own set of premium features and charge your own fee. Any piece of content on your site can be marked as premium in one click, as well. No merchant account required.
Nothing To Install Or Maintain
Hoop.la is a SaaS (software as a service) application. That means that it is completely hosted by us. You never have to install any software, purchase any equipment, or worry about maintenance of any kind.
Single Sign-On (SSO)
Already have your own membership database, no problem! Hoop.la supports Single Sign-On for integrating with your existing database.
With Hoop.la Pro, a 100% uptime guarantee is provided, with service credits if we fail to deliver.
With Custom Pages, you can add static HTML pages to your community.
All Pro customers can use the Hoop.la API for integrating Hoop.la content into their mobile apps or for other integrations.
With the optional Recommendation Engine, related content is showcased to help community members delve deeper into the site. Member recommendation is also included with this add-on.
For maximum security, enable the optional SSL feature.